Sansio FAQs & User Guides
Find user guides and common answers to questions regarding Sansio, Mobile, HealthEMS and ERA.
User / Training Guides:
11-28-07 How to use the Global view to pull up your charts.pdf
Mobile Upgrade 6-1-09 education for staff.pdf
Pulling your chart off the Toughbook and onto the desktop PC.pdf
FAQs:
A: Mobile is designed to store and synchronize your information as you type it into the system. Your computer's ability to maintain its connection to the internet is a vital link in this process and any break in this connection during certain events typically causes lost data / charts. While mobile is designed to store your data if no internet connection is available, it can have problems if the connection is lost when saving or closing a chart and syncing it with the Sansio server. Mobile provides users with a feedback system to show when vital communication between the server and mobile is occuring. This is happening when the asterisk "*" appears on the home page under Status. This asterisk may appear when "Saving", "Exporting" or "Deleting". As long as the asterisk appears, vital communication is occuring and a broken internet connection during this time will potentially lead to data loss. Once the asterisk disappears, you are ok to log out or shut down mobile.
If you force quit mobile, hibernate the computer, turn off the computer, lose power to the Toughbook, etc. when the asterisk is displayed YOU WILL LOSE DATA if you try to take over the ePCR on a different computer. To avoid this, make sure the astrisk has disappeared BEFORE shutting down mobile or reopen Mobile on the same computer and allow it to complete its sync.
A: First, see above. If your chart has been printed (and has the missing information on it), please keep a copy to submit at end of shift. Call the on duty communications supervisor to notify them of the problem. DO NOT continue to write charts on the machine where the problem occured. If on a toughbook, please quarantine the computer and have it forwarded to Karen Thiele or Jonathan Washko. If on a hospital or REMSA PC, place the machine "Out of Service" with a piece of paper.
REQUIRED: Complete the IT Helpdesk / Sansio Problem form
here so the issue can be resolved and tracked.
Note - If the Communications Supervisor is unable to resolve your issue please contact Karen Thiele at 775-671-8371 or Jonathan Washko at 775-223-1871. We will get back with you as soon as we can.
A: You should be able to reset your password within Mobile when you log on and are prompted to do so (if expired). If you are having problems or need to have your password reset for other reasons, please email Karen Thiele at
kthiele@remsa-cf.com